Senior Office Coordinator

Hartford, CT
Operations – Office Operations /
Full-time /
Hybrid
About KIND 

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. 
 
Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary

KIND is currently seeking a Senior Office Coordinator to join our team at the Hartford, Connecticut location. In this role, the Senior Office Coordinator will be responsible for overseeing the smooth day-to-day operations of KIND office(s). This involves managing crucial administrative tasks and fostering collaboration across various organizational departments such as Office Operations, Technology, Finance, and Human Resources. Reporting directly to the Facilities Manager within KIND’s Office Operations department, the Senior Office Coordinator will also provide remote support to our Boston, Massachusetts and Providence, Rhode Island offices.

Essential Functions

    • Ensures the smooth operation of KIND’s Hartford office location by overseeing and coordinating local facilities-related matters, managing meeting spaces, receiving and sorting mail and packages, maintaining supplies, inventory, equipment, and overall tidiness of the office.
    • Assists with monthly budget reconciliation tasks in collaboration with the Managing Director and Finance.
    • Liaises with and oversees contractors and vendors to enable facilities maintenance and repairs.
    • Assists with onboarding and offboarding processes for staff and interns, including the deployment & collection of equipment.
    • Ensures the setup of accounts, equipment, and workstations for new hires and provides troubleshooting assistance.
    • Ensures safety, operational, and institutional policies and protocols are kept current and successfully implemented locally.
    • Develops proficiency and clear understanding in the use and maintenance of office systems, equipment, and technology, and assists staff as needed.
    • Provides day-to-day support to staff, ensuring their technological, operational, and office-wide systems needs are met.
    • Manages the field office general email inbox, triaging to applicable parties as needed.
    • Provides support to the Office Operations team with ongoing projects and operational initiatives, executing the goals and objectives of the function.
    • Provides remote support to the Providence & Hartford office locations, addressing facilities, operational, and budget reconciliation matters.
    • Collaborates with the Managing Director for assigned locations to establish and discuss weekly goals and priorities.
    • Oversees and arranges onsite meeting spaces, ensuring they are set up appropriately for various activities.
    • Liaises with other organizational components and functions and perform other duties as assigned.

Qualifications and Requirements

    • Bachelor’s degree required.
    • Minimum of 3 years of experience performing administrative office duties.
    • Occasional travel required to visit remotely supported offices.
    • Must be fully fluent in English; fluency in Spanish preferred but not required.
    • Excellent written and oral communication skills in English and Spanish preferred.
    • Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
    • Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
    • Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
    • Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
    • Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
    • Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
    • Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
    • Committed to practicing and supporting wellbeing and a work-home life balance.
    • Experience working and communicating in a remote environment.
$26.10 - $32.62 an hour
Our Benefits
 
- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the two medical plan options, dental, and vision. 
- Pre-tax flexible spending account (FSA) for both medical and dependent care.  
- Pre-tax transit and parking spending account.  
- Employer-paid life insurance and accidental death and dismemberment insurance.  
- Employer-paid short and long-term disability insurance.  
 
For a complete list of benefits, please click here
 
Our Focus on Wellness
 
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. 
For more information regarding our Wellness initiatives please visit this link.  

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
 
KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.
 
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/