Technical Support (US Automotive/Auto Parts)

Manila / Work From Home, Philippines
SupportNinja Careers – Technical Support /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

We are looking for a Technical Support with experience in supporting US Automotive or US Auto Parts industry.

What does a day in the life as a Automotive Technical Support ((US Automotive) look like?

    • First line of the support team helping clients with technical support, onboarding and training
    • Receive and answer inquiries by providing information and guidance
    • Work with the team and clients to offer alternatives to irresolvable problems
    • Provide support by training on current or new initiatives being introduced
    • Maintain and enhance relationships with members and existing clients
    • Committed to service excellence
    • Performing other duties as assigned and /or required.
    • Expresses ideas and suggestions in support of the team’s success
    • Able to build and maintain lasting relationships with clients in a consultative manner
    • Solicits and readily accepts constructive feedback
    • Sees tasks through to completion and offers support as needed
    • Eager to learn new systems and processes
    • Ability to handle administrative tasks as assigned
    • Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality  
    • Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
    • Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
    • Comfortable with ambiguity
    • Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed

What are the required qualifications of a Technical Support (US Automotive)?

    • Minimum 6 months experience in technical support/training environment or related in the US Automotive or US Auto Parts industry
    • Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills
    • Strong initiative and outstanding work ethic
    • Ability to interact professionally with various levels
    • Good understanding of general software concepts
    • Committed to learning and pursuing personal development
    • Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Nice-to-have qualifications

    • Understanding of HTML and JavaScript
    • Experience working with Google Analytics
    • Experience providing virtual training sessions
    • Experience in FreshDesk Ticketing Tool

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●    Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.