Technical Support (US Automotive/Auto Parts)

Manila / Work From Home, Philippines

SupportNinja Careers – Technical Support /

Full Time /

Remote

We are looking for a Technical Support with experience in supporting US Automotive or US Auto Parts industry.

First line of the support team helping clients with technical support, onboarding and training
Receive and answer inquiries by providing information and guidance
Work with the team and clients to offer alternatives to irresolvable problems
Provide support by training on current or new initiatives being introduced
Maintain and enhance relationships with members and existing clients
Committed to service excellence
Performing other duties as assigned and /or required.
Expresses ideas and suggestions in support of the team’s success
Able to build and maintain lasting relationships with clients in a consultative manner
Solicits and readily accepts constructive feedback
Sees tasks through to completion and offers support as needed
Eager to learn new systems and processes
Ability to handle administrative tasks as assigned
Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality
Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
Comfortable with ambiguity
Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed

Minimum 6 months experience in technical support/training environment or related in the US Automotive or US Auto Parts industry
Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills
Strong initiative and outstanding work ethic
Ability to interact professionally with various levels
Good understanding of general software concepts
Committed to learning and pursuing personal development
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook