Renewals Representative

Taguig City / Manila
SupportNinja Careers – Sales /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 days a month onsite).

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts.  Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.

Internal Title: Renewals Manager (L1)

What does a day in the life of a Renewals Manager look like?

    • Increases renewal sales for customer accounts (including encouraging additional products, mitigating and negotiating any potential down-sell and churn, and processing price increases)
    • Accountable for timely subscription renewals for customers in assigned territory under the Commercial Segment
    • Educates customers on business practices and associated contractual implications
    • Ensures customer awareness and understanding of applicable product elements
    • Maintain account team relationships and transfers leads as appropriate
    • Collaborate with Customer Success Specialists and Account Executives to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
    • Communicates with customers directly to position relationship, understand the current needs, determine the pain points which can enhance retention rate.
    • Plans renewal strategies to prevent churn and down sell on every subscription

What are the required qualifications of a Renewals Manager?

    • 1-2+ years of experience in renewals, customer success, sales, account management or equivalent customer facing role
    • 4-year college degree or equivalent business experience
    • Experience recording information in Salesforce or similar CRM system is preferred
    • Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
    • Basic to intermediate skills in MS Excel
    • Keen to details and have a knack for accuracy
    • Good communication skills with both internal and external clients
    • Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
    • Experience collaborating with multiple stakeholders across the company
    • Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills

Nice-to-have qualifications:

    • Experience working with SaaS account
    • Experience recording information in Salesforce or similar CRM system
    • Experience with negotiations, discovery call, and various client engagement conversation

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.