B2B Collection Specialist

Taguig City / Manila
SupportNinja Careers – Finance /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid setup position at The Foundry, BGC, Taguig (at least 2 days a month onsite)

Manage collection efforts for assigned Accounts Receivable portfolio.

What does a day in the life of a Collection Specialist look like?

    • Manage assigned AR portfolio
    • Perform collection tasks based on Collection tactics defined in current organizational processes
    • Respond to inquiries from internal and external customers
    • Do a reconciliation of accounts or research on disputed AR
    • Coordinate resolution of customer disputes
    • Prepare or update tracking reports/notes in NetSuite

What are the required qualifications of a Collection Specialist?

    • Must have at least 1 year experience in collecting from corporate customers
    • Experience with various collection techniques is required
    • Experience with NetSuite or any other ERP collection tool will be an advantage
    • Proficiency in MS Excel
    • Good working knowledge of Accounts Receivables (AR)
    • Good understanding of Business to Business (B2B) collections concepts
    • Ability to the manages volume of accounts and work independently
    • Ability to prioritize tasks, manage multiple priorities and tight deadlines
    • Act with a high sense of urgency, proactive, self-starter adapts well to a fast-paced environment, and has a growth mindset.
    • Good communication skills, both in spoken and written English
    • Willing to be in a flexible schedule
    • Willing to work in a Hybrid setup at BGC, Taguig

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.