Renewals Team Manager

Taguig City / Manila
SupportNinja Careers – Sales /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 days a month onsite)

The Team Lead role will manage the Commercial Renewals team, partnering with geographic Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Areas renewal processes to maximize revenue growth for client.
Renewals are the lifeblood of a SaaS company's revenue stream, and this leadership role will focus on the achievement of renewals targets while also not competing with the Sales teams. The renewals sales organization is a support organization to the subscription Account Executives.

What does a day in the life of a Renewals Team Manager look like?

    • Partner with the North American Renewal, Sales, and Renewals LT to refine our renewals strategy, process, and engagement with the North American Sales teams and other cross-functional teams within CS org.
    • Ensure that Renewal procedures are understood and implemented across the teams.
    • Manage the North American renewal process to maximize revenue growth for client and to achieve our sales/revenue goals
    • Partner with the Sales, Renewals, and Renewals and/or CS leadership to ensure understanding of our go-to-market sales/renewals programs and other initiatives of the business that the Renewals group should be aligned to.
    • Provide role clarity for team members and link departmental goals to the larger organization
    • Create summaries of performance metrics that help the <region/market> sales organization focus on renewals execution, customer success, and account planning for the renewal
    • Engage with the operations team to establish an analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Assist Sales or Renewal reps and leadership with renewal negotiations.
    • Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success, and Finance/Accounting
    • Partner with broader Renewals organization to create better alignment inter-teams Renewals organization and that of cross-functional teams that ensure the continued success of the renewals program and the team at large
    • Help manage sales forecasting, planning, and budgeting processes used within the sales organization
    • Provide analytical support to improve strategies, coverage models, and sales team configurations to optimize sales effectiveness
    • Help develop a renewal and customer success operations function within the business
    • Provide day-to-day operational support to sales and customer success reps – reports, proposals, basic CRM requests, etc.
    • Provide reports on key performance metrics and dashboards that help the sales organization focus on performance drivers
    • Assist in key sales planning activities, including regular updates to quotas, headcount, territories, and sales plans
    • Partner with Sales leadership to identify opportunities for process improvement

What are the required qualifications of a Renewals Team Manager?

    • 4 to 5+ years of strong sales experience in Renewals, Sales or Sales Operations within software or solutions sales organizations. Or 3 to 5 years of previous sales operations experience in a software-as-a-service (SaaS) company. Experience working directly with sales leaders and sales reps are required Experience with support tools and phone systems.
    • At least 3 years of leadership experience
    • Must have 50k-150k USD or higher worth of each contract renewal
    • Experience optimizing results based on financial knowledge and an operational mindset
    • Experience establishing trusted relationships with current and prospective clients and other teams
    • Experience driving customer success in a "win as a team" environment
    • Experience managing projects/initiatives up to 3 months in duration and involving multiple stakeholders is a plus
    • Highly independent; can manage multiple projects simultaneously and prioritize work with minimal day-to-day supervision
    • Excellent written and verbal communication skills
    • Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
    • Experience collaborating with multiple stakeholders across the company

Nice-to-have qualifications:

    • 3+ years of intermediate-user level CRM experience, preferably in 
Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.