Billing and Collections Specialist

Manila / Work From Home, Philippines
SupportNinja Careers – Finance /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Responsible for collecting past due invoices, identifying issues that are preventing collections, and collaborating with internal teams to remove payment blockers.

What does a day in the life as a Billing and Collections Specialist look like?

    • Manage assigned AR portfolio
    • Perform collection tasks based on Collection tactics defined in current organizational processes
    • Respond to inquiries from internal and external customers
    • Do a reconciliation of accounts or research on disputed AR
    • Coordinate resolution of customer disputes 

What are the required qualifications for a Billing and Collections Specialist?

    • At least 1 year of experience as a Collections and Accounts Receivables
    • Good working knowledge of Accounts Receivables (AR)
    • Good understanding of Business to Business (B2B) collections concepts
    • Strong written and oral communication skills in English - with emphasis on the strong communication skills.
    • Comfortable with collection calls over the phone.
    • Strong attention to detail and able to relate to different customers
    • Excellent creative and thinking skills
    • Ability to the manages volume of accounts and work independently
    • Ability to prioritize tasks, manage multiple priorities and tight deadlines
    • Proficient in using MS Excel; Google Apps
    • Act with a high sense of urgency, proactive, self-starter adapts well to a fast-paced environment, and has a growth mindset.
    • Experience in using any account software

Nice-to-have qualifications:

    • NetSuite
    • ZenDesk
    • Adyen
    • Salesforce
    • Okta
    • Experience working with SaaS products

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●    Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.