German Bilingual CSR
Work From Home, Romania
Service Delivery – Billable Operations Agent Work at Home (Romania) /
Full Time /
Remote
*THIS IS A REMOTE WORK ARRANGEMENT
Salary: 11,000 RON/gross
Primary Objectives:
To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.
Job Responsibilities:
- Must be fluent in German with English proficiency
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels; chat, email & phone
- Acknowledges and resolves customer complaints
- Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
- Processes orders, forms, applications, and requests
- Keeps records of customer interactions, transactions, comments and complaints
- Schedules calendar appointments for customers
- Communicates and coordinates with colleagues as necessary
- Provides comprehensive and professional customer support to ensure customer satisfaction
Qualifications:
- German fluency with English proficiency (must pass language proficiency tests)
- Customer service/support experience
- Strong phone contact, email and chat handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customer requests/concerns
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
#abetterwaytogrow
