Discord Community Manager
Manila / Work From Home, Philippines
SupportNinja Careers – Customer Support /
Full Time /
Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life of a Community Manager look like?
- Conceptualize, plan, and execute engaging events and activities within the Discord server to encourage participation and foster a sense of community.
- Coordinate with internal teams and external partners to organize special events, such as game nights, Q&A sessions, contests, tournaments, and workshops.
- Develop and implement event calendars to maintain a consistent schedule of activities, ensuring a variety of content to cater to diverse interests within the community.
- Collaborate with moderators and volunteers to facilitate smooth event execution, including managing event channels, enforcing rules, and providing assistance to participants.
- Monitor Discord channels regularly to maintain a safe, welcoming, and inclusive environment for all members, enforcing community guidelines and policies.
- Review user-generated content, including messages, images, and links, to identify and address inappropriate or disruptive behavior promptly.
- Respond to user inquiries, concerns, and reports in a timely and professional manner, providing guidance and support as needed.
- Work closely with the moderation team to develop and update moderation protocols, ensuring consistency and fairness in enforcement actions.
- Actively engage with community members to build relationships, gather feedback, and understand their needs and preferences.
- Foster a sense of belonging and camaraderie by facilitating discussions, encouraging collaboration, and recognizing contributions from community members.
- Promote community-generated content, such as fan art, fan fiction, and user-generated events, to showcase the creativity and talent within the community.
- Leverage social media platforms and other communication channels to promote Discord events, announcements, and community highlights.
What are the required qualifications of a Community Manager?
- With at least 3 years of experience in Community Management and Content Moderation in Discord
- With knowledge in Events Management in Discord, ideally someone who has organized events in discords
- Creative
- With understanding on how bots work
- Can work ASAP to 2 weeks availability
- Experience with design platforms, PicsArt or similar apps is a plus
- Experience with social media
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
