Salary: 8,500 RON/gross

To interact with the customers, in French and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Be the first point of contact for candidates and clients through Zendesk, resolving their questions with empathy, care, and professionalism.

Carefully review background checks and provide accurate responses to candidate and customer questions.

Resolve background check report issues quickly to ensure we are delivering high quality reports within time deadlines.

Apply critical thinking and problem-solving skills to resolve candidate and customer questions.

Work cross functionally with the verification research team for completion of background checks.

Have fun working individually and as a team in a fast-paced, high volume environment.

Be a self starter, reliable and able to work remotely and independently from home.

Bilingual in English and French.

Provide a private home office space with reliable internet connectivity.

Prior experience as a Customer Service Representative is desirable.

Excellent organizational, time management, and prioritization skills.

Computer literacy, including knowledge of Google Suite and some Microsoft Office.

Experience working with a CRM and/or CMS tool (Zendesk) is a plus.

Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.

Need to be able to complete a background check successfully.

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