Customer Service Representative - US Remote

Remote (US) /
Service Delivery – Work at Home (US) /
Part-time (Remote)
/ Remote
Work Set Up: REMOTE (PART-TIME OR FULL TIME)
Salary: $ 14.50 / hour
Work Schedule: Monday to Friday (Saturdays and Sundays Off)
Shift Schedule: Dayshift

Main Duties and Responsibilities:

To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities

    • Must have good communication skills
    • Maintains a positive, empathetic and professional attitude toward customers at all times
    • Responds promptly to customer inquiries
    • Communicates with customers through various channels; chat, email & phone
    • Acknowledges and resolves customer complaints
    • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
    • Processes orders, forms, applications, and requests
    • Keeps records of customer interactions, transactions, comments and complaints
    • Communicates and coordinates with colleagues as necessary
    • Provides feedback on the efficiency of the customer service process
    • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications

    • Proven customer support experience
    • Track record of over-achieving targets
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively
    • High school diploma or equivalent