Customer Service Representative - US Remote
Remote (US) /
Service Delivery – Work at Home (US) /
Part-time (Remote)
/ Remote
Work Set Up: REMOTE (PART-TIME OR FULL TIME)
Salary: $ 14.50 / hour
Work Schedule: Monday to Friday (Saturdays and Sundays Off)
Shift Schedule: Dayshift
Main Duties and Responsibilities:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities
- Must have good communication skills
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels; chat, email & phone
- Acknowledges and resolves customer complaints
- Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
- Processes orders, forms, applications, and requests
- Keeps records of customer interactions, transactions, comments and complaints
- Communicates and coordinates with colleagues as necessary
- Provides feedback on the efficiency of the customer service process
- Provides comprehensive and professional customer support to ensure customer satisfaction
Qualifications
- Proven customer support experience
- Track record of over-achieving targets
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
