Healthcare Customer Service Representative (Seasonal)
Work From Home, United States
SupportNinja Careers – Customer Support /
Project Based
/ Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
Job Summary: The Healthcare Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Previous experience in a customer service or equivalent
- Strong communication skills, both verbal and written
- General understanding of HIPAA
- Proficient in using computers and various software applications
- Must be able to meet the equipment requirements for work at home setup
Having these qualifications are helpful, but not required
- Medical or medical insurance background
- Call center experience handling healthcare accounts
$15 - $15 an hour
Ninja Perks and Benefits
● Competitive compensation
● Opportunities for skills training and personal and professional development
● Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Ninja Perks and Benefits
● Competitive compensation
● Medical, dental and vision insurance
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
