Account Manager

Manila / Work From Home, Philippines
SupportNinja Careers – Sales /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as an Account Manager look like?

    • Build and maintain strong relationships with our clients, understanding their needs and challenges in order to provide custom solutions and recommendations so they can achieve the best results.
    • Sell client’s services into our existing customer base in order to achieve revenue targets
    • Review the vendor’s client listing regularly, and work with the vendor to make improvements based on your knowledge of successful listings on the platform.
    • Work to save / retain vendors who may be at risk of canceling Anticipate potential challenges for the vendor and proactively offer suggestions.
    • Educate vendors on the benefits and features of our offerings and how they can address their specific needs.
    • Assist vendors in the onboarding process, ensuring a smooth transition and effective product adoption.
    • Communicate regularly with vendors to ensure their engagement and satisfaction with client.

What are the required qualifications for an an Account Manager?

    • At least 1 year experience in account management, sales, or a customer-facing role.
    • Strong sales and negotiation skills
    • Resilient mindset to effectively navigate and embrace change in a dynamic work environment
    • Ability to understand and articulate technical concepts and product features
    • Acute attention to detail
    • Must have strong, friendly, upbeat verbal and written communication skills
    • Excellent problem-solving and critical-thinking skills.
    • Is a self starter and rolls with the punches in an ever changing environment
    • Self-motivated, results-oriented, and able to work independently.
    • A customer-centric mindset with a commitment to delivering exceptional service.
    • Experience with using a CRM

Nice-to-have qualifications:

    • Experience with Hubspot is a valuable asset, but not a mandatory requirement
    • Understanding of vendor management and ecommerce
    • Understanding/Exposure to the wedding industry

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●    Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.