Senior Renewals Specialist
Taguig City / Manila
SupportNinja Careers – Sales /
Full Time /
Hybrid
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 times a month onsite).
Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Managers to engage as needed in escalated renewal situations and will also support the Team Lead in process reviews and compliance.
Internal Title: Sr. Renewals Manager
What does a day in the life of a Sr. Renewals Manager look like?
- Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
- Accountable for timely subscription renewals for customer in assigned territory.
- Accurately forecasts risks and opportunities in territory.
- Educates customers on business practices and associated contractual implications.
- Ensures customer awareness and understanding of applicable product elements.
- Maintain account team relationships and transfer leads as appropriate.
- Prepares correct Order Forms and Proposals.
- Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
- Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.
What are the required qualifications of a Sr. Renewals Manager?
- 4-year college degree or equivalent business experience
- At least 3 years of experience in renewals, customer success, sales, account management or equivalent customer facing role.
- Minimum of USD 50K Annual Contract Value.
- Experience in Renewals forecasting/Sales forecasting.
- Strong level of urgency, organization, and prioritization skills.
- Strong negotiation skills with experience driving contracts to completion.
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
- Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
- Team player who enjoys assisting where needed and finding ways to help.
Nice-to-have qualifications:
- Experience working with SaaS account
- Experience recording information in Salesforce or similar CRM system
- Experience with negotiations, discovery call, and various client engagement conversation
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
