Discord Content Moderator

SupportNinja Careers – Customer Support /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life of a Content Moderator look like?

    • As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
    • Day-to-day duties will include monitoring conversations and enforcing community rules.
    • Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
    • Handle a large volume of user interactions and feedback.
    • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
    • Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
    • Adheres to company policies and procedures
    • Meets or exceeds performance targets for related KPIs 
    • Performs other duties as assigned

What are the required qualifications of a Content Moderator?

    • 4-year college degree or equivalent business experience.
    • Minimum of 2 years previous experience in content moderation via Discord (Open to freelancers)
    • Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.
    • Good communication skills, both verbal and written
    • Proficient in using computers and various software applications.
    • Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
    • Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
    • Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
    • Understanding of basic security measures such as requiring two-factor authentication for access to servers.
    • Familiarity with managing the flow of conversations and keeping conversations on-topic.
    • Can start ASAP

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●    Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.