Customer Service Representative II
Manila / Work From Home, Philippines
SupportNinja Careers – Customer Support /
Full Time /
Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
- Respond promptly to customer inquiries via phone, chat and/or email
- Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
- Maintain customer accounts by recording account information and documenting interactions
- Exhibit a positive, empathetic and professional attitude towards customer at all times
- Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
- Provide feedback on the efficiency of processes
- Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
- At least 1 year of customer service experience in a Call center or BPO industry
- Experience in using Zendesk
- Good communication skills, verbally and written
- Customer orientation and ability to adapt/respond to different types of customers
- Ability to multitask, prioritize and manage time effectively
- Proficient in PC operation and navigation
Nice-to-have qualifications:
- Experience supporting customers on all channels - voice calls, chat and email
- Familiar with CRM systems and practices
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
