Sales Coach
Manila / Work From Home, Philippines
SupportNinja Careers – Sales /
Full Time /
Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Sales Coach will be responsible for driving sales teams to produce high-quality sales. This position will leverage sales techniques and the ability to motivate employees of varying seniority, build a customer service-centric sales culture in collaboration with leadership and clients.
What does a day in the life as a Sales Coach look like?
- Set sales targets, track progress and report results
- Act as a consultant to employees and provide helpful advice on coping with job-related challenges
- Onboard and train new employees
- Identify individual and team training needs
- Develop educational materials, including presentations, sales scripts, case studies, role-playing and job simulation activities
- Gather feedback on all training programs from trainees, managers and instructors
- Audit sales interactions and provide meaningful on-the-fly feedback
- Evaluate employees’ performance after each training
- Circulate best practices in selling, upselling, cross-selling and objection-handling
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times ●
- Perform other duties as assigned
What are the required qualifications for a Sales Coach?
- Must have high school diploma or equivalent
- Experience in a Sales Coach, Sales Trainer or similar role
- Excellent communication skills, both verbal and written
- Ability to motivate and drive results
- Strong problem-solving skills
- Proficient in using computers and various software applications
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
