Bilingual Japanese Customer Service Representative

Work From Home, Philippines
SupportNinja Careers – Customer Support /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

    • Responsible for providing customer care that is fast, friendly and accurate.
    • Responding to customer emails and chat using Zendesk Keeping oneself up-to-date on macros and processes
    • Answer customer inquiries coursed through chat and email with accuracy and efficiency
    • Empathize with customers and prioritize needs
    • Engage and lead customers to a resolution they understand and can simulate through post- contact instructions or self- help tools that we will provide
    • Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
    • Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
    • Document activities in the system and tools, and as directed by current action plans

What are the required qualifications of a Customer Service Representative?

    • Undergraduates are welcome to apply
    • Previous customer service experience or equivalent in a BPO or call center industry
    • Must be proficient in Japanese (equivalent to N3 level) and English, both verbal and written
    • Proficient in using computers and various software applications
    • Zendesk and other messaging platform is a plus

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.