Customer Support Representative II (SaaS)

Manila / Work From Home, Philippines
SupportNinja Careers – Customer Support /
Full Time /
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Support Representative look like?

    • Collaborate with various teams and departments to facilitate smooth communication and workflow.
    • Handle incoming and outgoing communications, including emails, phone calls, Instant messaging.
    • Schedule appointments, meetings, and conferences, and coordinate relevant logistics.
    • Input and maintain accurate data in databases and spreadsheets, analysis, report generation, and document preparation.
    • Assist in the preparation of presentations, reports, and documents for internal and external use.
    • Assist in budget tracking and expense reporting.
    • Process invoices, reimbursements, and other financial transactions as required.

What are the required qualifications for a Customer Support Representative?

    • Undergraduates are welcome to apply
    • 2-3 years of relevant professional experience from a BPO or call center industry
    • Demonstrated understanding of working with SaaS/software technology
    • Basic understanding of Microsoft business applications – Outlook, Word and Excel
Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.