Enterprise Account Manager
United States
Operations – Sales Operation /
Full-time /
Remote
About the Role
SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You’ll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success.
You’ll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect’s workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience selling SaaS or workplace technology into complex enterprise environments.
Key Responsibilities
Enterprise Account Management
- Manage assigned enterprise accounts based in North America region
- Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
- Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
- Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
- Host and support launch activities and renewal events for key enterprise tenants
- Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
- Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Landlords & Base Building Systems
- Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
- Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
- Transition landlords to CRE Portfolio Managers after agreement execution
Strategic Relationships & Ecosystem Engagement
- Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
- Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
- Represent SwiftConnect at customer-facing events and industry engagements
- Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
Customer Interaction & Events
- Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
- Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
- Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
Pipeline Management & Internal Coordination
- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
- Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
- Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.
Qualifications
- 5+ years of experience in enterprise account management, customer success, or partnerships
- Excellent communication and relationship-building skills.
- Ability to manage multiple stakeholders and prioritize competing demands.
- Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
- Comfortable hosting events and client-facing engagements.
- Highly organized, strategic thinker with a proactive mindset.
