Implementation Engineer
Ontario
CX – Development and Implementation /
Full-time /
Remote
Get to know SwiftConnect
SwiftConnect is a leading provider of connected access enablement. We delight users with elegant ways to interact with places, spaces and things. By ensuring your digital pass is on a phone, watch or anywhere it needs to be, we enable swift access to every place, everywhere. SwiftConnect powers connected experiences so you can navigate your world better.
Our platform is built for interoperability. We integrate with existing mobile and credential platforms as well as access control and enterprise systems to centralize access management. SwiftConnect provides a street-to-seat journey that users love, automation that redefines operational efficiency and a security-privacy foundation that administrators trust.
What we’re looking for
SwiftConnect is seeking an Implementation Engineer to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. The Implementation Engineer will be responsible for executing all technical components involved in our implementations. This position will work closely with the Implementation Project Manager to ensure a smooth customer onboarding experience. The ideal candidate will have a strong technical background in software implementation and the ability to manage multiple implementation projects simultaneously.
What you'll be doing
- Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration.
- Take ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solution.
- Provide technical guidance during the planning, onboarding, and deployment phases.
- Build and maintain customer/partner environments for API/SDK development.
- Work with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progress.
- Investigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfaction.
- Provide technical support to customers during implementation and post-implementation.
- Develop and maintain product knowledge, act as a subject matter expert to provide superior technical support to our customers.
- Continuously evaluate and improve the implementation process to increase efficiency and customer satisfaction.
- Contribute to various department continuous improvement initiatives.
- Develop and maintain technical documentation for the implementation process.
- Advocate for customers internally and provide feedback to our product and engineering teams to improve our products and services.
- Collaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the application.
What you’ll need
- 5+ years of experience in software implementation or technical project management.
- Results-oriented with a passion for delivering exceptional customer experiences and technical solutions.
- Experience working with Access Control Systems.
- Practical experience working with databases (PostgreSQL, SQL).
- Practical experience working with various programming languages (GOlang is preferred).
- Strong technical knowledge of APIs and SDKs (iOS, Android, and React Native).
- Experience with SaaS and Cloud-based solutions.
- Ability to manage multiple implementation projects simultaneously while maintaining attention to detail.
- Ability to work collaboratively with customers and internal teams to achieve successful outcomes.
- Experience working with cross-functional teams in a fast-paced, high-growth environment.
- Ability to work independently and as part of a team in a dynamic environment.
- Excellent organization and time management skills.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
