Account Supervisor

San Francisco
Account Management
Full-time

The job:

We are looking for an enthusiastic and driven Account Supervisor with experience managing integrated campaigns - with an emphasis on print and digital in-store experiences - to oversee a large telecomm account. The Account Supervisor will be responsible for managing all cycles of the client’s business—including project planning/forecasting, partnering with creative teams, overseeing development of material alongside production, and managing finances. Most notably, this role will be responsible for seamlessly managing the large scale in-store experience/display initiatives, and will be key in developing and maintaining a strong relationship with the account’s more senior clients. The role reports directly to the Management Supervisor and should be comfortable working efficiently on a large team and independently, while continuing to aid in the positive experience  expected by clients.

Responsibilities include:
-Develop detailed and accurate SOW proposals and estimates for clients and projects.
-Focus the efforts of agency personnel so that projects are completed as proposed – on time, on strategy, and within budget.
-Understand client’s overall business and industry landscape, including current and future business objectives and goals.
-Engage daily with clients to ensure the highest level of support.
-Ensure all Account and Project Management communications (status reports, conference reports, etc.) are executed and delivered internally and externally as appropriate.
-Draft initial briefs with clear objectives, goals, budgets and parameters previously established with the client.-
-Work efficiently at the epicenter of Strategy, Creative, and Production to ensure all projects are executed successfully; develop rapport with internal teams.
-Oversee client’s budget, reconciling hours and invoicing to ensure timely processing.
-Reconcile hours upon completion of projects managing Swirl time against established fee and hard-cost budgets to ensure profitability.
-Stay abreast of industry trends and emerging technology, particularly as they pertain to client business, sharing knowledge with internal teams and clients.
-Provide mentorship to junior account team; lead by example.

We’re looking for people with:

-5+ years account/client management experience in agency or on client-side.
-Strong command of MS Office Suite.
-Strong background in integrated campaign management; retail and in-store experiences preferred.
-Ability to work well on a team and independently.
-Well-organized, efficient verbal/written communicator and proactive leader.
-Embracing of process, but also comfortable working in highly flexible, entrepreneurial environments

Who are we?

Swirl! Founded in 1997, at the epicenter of the digital revolution, Swirl is independently owned and independent in spirit. With headquarters in San Francisco’s majestic Presidio National Park, it’s a full-spectrum ideas agency: advertising, marketing, communications, retail experiences, and brand actions – with an added dimension of a 1,400 acre back yard. We believe: in people first, in collaboration, and in a healthy and passionate culture. We also believe that brand success in the 21st century will be rooted in brand actions and our clients range from national and international brands such as Microsoft Stores, DocuSign, CA Technologies, Juniper Networks, Box, Cool Effect, and Peet's Coffee, to regional favorites, like Walt Disney Family Museum, The Marine Mammal Center, The San Francisco YMCA, and PG&E.

What you can expect from us:

-A culture of excellence
-Passionate colleagues
-Fair compensation
-Exciting collaborative environment
-A forum to have your ideas heard and built upon
-Access to executive leadership
-Autonomy and the room to make decisions
-The runway to maximize your ability
-A great culture for the fun and curious
-Training to continue to improve and grow