Payments Officer
Porto / Budapest / Estonia
Operations – Operations /
Remote
We’re SwissBorg, a fintech company headquartered in Switzerland, with offices in Lausanne, Lisbon, Tallinn and London.
Our flagship product, the SwissBorg app, offers over 730,000+ verified users the best price and liquidity across 16 fiat and 45+ cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. And the community is growing fast, with over $600 millions equivalent in crypto assets held in the app, weekly volume of over 250 million, and over 33,000 Premium users.
But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.
And this is where you come in...
This role will ensure that all users of the SwissBorg service have a smooth and pleasant experience when depositing or withdrawing funds by ensuring payments related tasks are done in an efficient, accurate and timely manner.
What you’ll be doing:
- Become the expert of all payment related activities
- Attentively process all manual transactions in compliance with regulatory requirements, department procedures, etc.
- Maintain an up to date knowledge of all things related to SwissBorg payments and services
- Suggest ideas for more efficient solutions for workflows, back office, and other aspects of the setup
- Collaborate with product teams as needed (ie: feedback about improvement areas, ability to test new features, etc.)
- Ensure the highest level of compliance with internal and external requirements in the payments process
- Work closely with compliance to help prevent fraud
- Payments related problem solving
- Support the onboarding of new specialists
- Assist teams in setting and monitoring KPIs that support the improvement and growth plan
- Assist in special projects and other duties as needed
- Work based on a rotating shift pattern
What you might bring:
- Previous experience in payments processing is required
- Familiarity with various payment systems and software, international experience is a plus
- Minimum Bachelor's Degree in a related field
- Familiarity with payment gateways, processing, and related compliance requirements
- Strong interest in digital assets and blockchain technologies
- Prior experience in FinTech or financial services is a strong plus
- 2-4 years of experience in a high-growth startup environment preferred
Why you should apply:
- Freedom to build the company of your dreams
- Learn with (super cool) experts in finance, engineering, AI, psychology and business
- BORG bonus based on our meritocratic system
- Flexible working hours
- 25 working days of vacation + local holidays
- We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
- Annual company and team retreats - We'd love to see you at the next one!
- Continuous learning and development opportunities
If our job description speaks to you, but you don’t feel like you meet 100% of the requirements, apply anyway! You may have skills we didn’t even know we needed.
At SwissBorg, we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone!
To ensure a safe & welcoming space, please feel free to let us know of anything you require to feel comfortable bringing your whole self to the recruitment process.
