Relationship Manager

Tallinn /
Customer Success /
Full-time
Headquartered in Switzerland with additional offices in Toronto, London, and soon in Tallinn, SwissBorg aims to fundamentally change the way individuals manage their wealth. As a product obsessed team, we believe that advanced technology combined with an intuitive user experience will empower people to invest with more freedom, confidence, and belief.  

In 2018, we successfully raised funds from over 23,800 global participants who share our vision of a wealth management industry with more community-centric values. We are now working towards the next phases of disruption. In Q2 of 2020, with the launch of our Wealth App, individuals across the globe now have the opportunity to purchase digital assets such as Bitcoin at the best prices, and become members of our ecosystem to unlock first of its kind investment features.  

Due to the growth of our business, SwissBorg is offering an opportunity for a Relationship Manager officer to join our team in Tallinn. If you are motivated, hardworking and you want to participate in the new financial era, it is your chance to apply!

What you'll be doing:

    • Build long-term relationships with community members and key user (mostly over the phone)
    • Grow the business by identifying new sales and business development opportunities
    • Understand the problems and challenges of user and identify ways the business could better address those needs
    • Provide excellent service to maintain a positive reputation for the business
    • Assist the CCO in engaging the community

What you'll need:

    • BSc/BA in Business Administration or similar field
    • Financial knowledge and investment experience
    • Experience working in customer-centric and customer-facing environment
    • Keen interest and understanding of Bitcoin and other cryptocurrencies
    • English and at least one of the following languages: Spanish, German, French, and / or Italian
    • Understanding of customer relationship management (CRM)
    • Strong communication and interpersonal skills and the ability to build and maintain relationships
    • Outgoing and customer-oriented attitude
    • Strategic mind and ability to analyze and solve problems quickly
    • Willingness to develop an in-depth understanding of the business and related services
    • You must be self-motivated, flexible and team player

What we offer:

    • Being part of the lifetime opportunity to revolutionise the industry
    • Get in on the ground floor as a pioneer in the fast paced fintech/blockchain space
    • Salary and competitive bonus based on our meritocratic system
    • Continuous opportunities to learn, grow fast, and create alongside an experienced team of financial experts, engineers, scientists, designers, and marketing gurus
    • Excellent benefits package.