Sales Engineer

San Francisco, CA - Remote /
Sales /
Full-Time
/ Remote
Join Us!
Play a key part in the growth of an industry innovator in data engineering automation and big data analytics.
 
Switchboard serves globally-recognized enterprise customers in digital media and marketing. Our customers are running at scale in production where we are essential to help them deliver innovative products and grow revenue. Our founding team built and launched Google BigQuery. We have more than a decade of experience working in concert with engineering to bring enterprise-grade market-leading SaaS products to market.
 

Opportunity

Switchboard is the leading SaaS company helping some of the leading Enterprises in the world (companies like Spotify, Meredith Corporation, Orangetheory Fitness, Financial Times and others) transform their business through the use of data automation. 

Partner with the Founding Team to create a world-class pre-sales practice in Data Operations, one of the fastest-growing enterprise opportunities. Switchboard's Solution Engineering team is a strategic differentiator; we are highly professional, technical, and results-driven.

To accelerate our customer growth, we are seeking a talented Sales Engineer who excels at driving strategic data projects in partnership with Sales & enterprise customers. Additionally, they will collaborate with Switchboard's Engineering and Customer Success teams to ensure that customers can design, implement, and launch robust data solutions to power their most challenging marketing and revenue analytics projects. 

This key role reports to our VP of Sales, and is part of the overall pre-sales team. We’re looking for someone who enjoys working with customers, enjoys speaking in public, thrives on launching high-value data projects, and welcomes challenges as opportunities to grow both personally and in their career. 

Responsibilities

    • Product demos that are specific to the prospect’s needs, goals and unique scenario.
    • Providing a deep level of product and domain knowledge to skillfully answering product-related questions during the sales cycle.
    • Participating in discussions with prospects regarding the competitive landscape, drawing on knowledge of competitive differentiation and positioning.
    • Work with the sales team and prospect to help determine if the product is the right fit for the prospect’s needs via Demos or POCs.
    • Demonstrate and train sales team members on the product and domain expertise so the team can successfully position those features for maximum impact.
    • Consult with Customer to develop data models and reports from decision requirements to ensure customers realize value with a POV/POC within the first 30 days of a new engagement
    • During the Pre-sales motion: Provide ongoing technical leadership on customer projects by understanding business cases, technical and business requirements, and proposing technical solutions
    • Educate internal teams regarding customer feedback to shape the product roadmap
    • Willingness to travel (mostly nationally, occasional international) as required (total travel <10%)

You Will Be Successful If

    • You are a self-starter and able to work in a fast-paced technical environment
    • You employ a process-oriented mindset to solve problems at scale
    • You are good at simplifying complex topics and helping others to learn and understand
    • You don’t believe in settling, you find ways to overachieve and keep improving
    • Your ability to learn is off the charts and you are always hungry for more
    • You have an authentic drive for personal growth and empowering the same for others
    • You want to accelerate your career progression by joining and making a massive impact at a startup

Experience

    • 3+ years in a customer-facing role like sales, sales engineering, technical account manager, or consulting at a SaaS company
    • Proficient in SQL and able to skillfully extract and transform data as needed
    • Strong communication, interpersonal skills both verbal and written.
    • The ability to relate technical information to non-technical customers.
    • Project managing experience for a customer project from design to launch
    • Preferred: 2+ years of some experience in dimensional data modeling, and Data Warehousing (BigQuery, RedShift)
    • Preferred: Experience working with data from ad servers, Google Analytics/Omniture, Ecommerce systems
    • Preferred: Experience in an early-stage startup environment


About Switchboard
Switchboard enables enterprise business teams to be data-driven with minimal engineering investment. When our co-founders launched Google BigQuery in 2012, they saw first-hand that the amount of data companies were grappling with was rapidly outstripping their ability to utilize it. Switchboard was created to help solve this problem. 
Our ready-made data unification platform turns disparate data into a single source of reliable, trustworthy information. Business stakeholders at Spotify, Meredith Corporation, The Financial Times, Pearson and others have left behind outdated spreadsheets and custom engineering projects. Today, they rely on Switchboard to make confident decisions that engage audiences, optimize yield and spend, and grow revenue.