Expert Operations Associate
Porto
Technology – Member Experience /
Full Time /
Remote
Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.
Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
What you'll be doing:
- Drive improvements to our operations: member engagement, capacity, efficiency, quality etc.;
- Partner with other teams at SWORD (Finance, Recruiting) to build and execute on cross-functional strategies;
- Find opportunities for process improvement to help scale seamlessly our operations by 10x+;
- Collaborate with product to develop effective tools that facilitate our rock-star engagement team’s work;
- Design, create, and improve the tools & dashboards we use to run our operations;
- Oversee the transition of manual tasks to AI, optimizing operational workflows;
- Assist in the development and execution of member engagement strategies to improve member satisfaction and retention;
- Participate in the continuous evaluation and optimization of engagement processes and practices.
What you need to have:
- Experience in customer service, member engagement, or a related field;
- Strong communication and interpersonal skills;
- Ability to analyze data and generate insights to drive decisions;
- A proactive, solution-oriented mindset with excellent problem-solving skills;
- Detail-oriented with strong organizational skills;
- Ability to work in a dynamic, fast-paced environment;
- Ability to analyze data and provide insights for operational improvements.
What we would love to see:
- Familiarity with CRM systems and engagement platforms;
- Knowledge of AI and automation processes for operational efficiency.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A stimulating environment with room for creativity;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
US Sword Benefits & Perks: *Eligibility: Full-time employees regularly working 25+ hours per week
Comprehensive health, dental and vision insurance*
Equity Shares*
Discretionary PTO Plan*
Parental leave*
401(k)
Flexible working hours
Remote-first Company
Internet Stipend for remote working
Paid Company Holidays
Free Digital Therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Portugal - Sword Benefits:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Portugal - Sword Perks:
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Snacks and Beverages
English Class
Unlimited access to Coursera Learning Platform
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
