Junior QA Analyst (Portugal Based Remote/Hybrid)

AI & Algorithms – AI /
Full Time /
Who we are:
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.       
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. 
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.   
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.  

The AI team

The main goal of the AI Team is to leverage AI and ML to provide high-quality clinical care at unprecedented levels of personalization and scale. In this regard, in close collaboration with the clinical team, we develop ML-powered features that identify the best course of action for each patient at any given moment or circumstance whilst employing a holistic perspective but also contemplating any relevant nuance. We also work on ensuring the overall experience is as close as possible to a 1:1 session with a Physical Therapist and thus play a crucial role in enabling the AI Care provided by Sword.

 - e.g., a decision support system for clinical prescription management, a ranking system to direct attention to members requiring assistance, and an engagement system surfacing the most relevant data points for any given communication.

Examples of this are projects like “Phoenix” and all the decision support systems that empower our Physical Therapists to provide world-class care to our members

As for the near future, our focus will be on taking the degree of personalization and human touch of our AI care to a whole new level by leveraging the most recent developments in the Generative AI field.

What you'll be doing:

    • Define and perform manual tests thereby ensuring the quality of new developments;
    • Conduct investigations by querying the DB, analyzing logs, and reviewing production data;
    • Help analyzing and maintaining our dashboards;
    • Review and filter user feedback.

What you need to have:

    • An Engineering background;
    • Basic SQL knowledge;
    • Ability to learn quickly about new problems and fields;
    • Critical thinking;
    • Ability to work in a fast-paced environment;
    • Good English skills.

What we would love to see:

    • Prior software testing experience;
    • Experience working in a fast-paced environment;
    • Basic knowledge of Python.

To ensure you feel good solving a big Human problem, we offer:

    • A stimulating, fast-paced environment with lots of room for creativity;
    • A bright future at a promising high-tech startup company;
    • Career development and growth, with a competitive salary;
    • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
    • A flexible environment where you can control your hours (remotely) with unlimited vacation;
    • Access to our health and well-being program (digital therapist sessions);
    • Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US Sword Benefits:
Comprehensive health, dental and vision insurance 
Equity Shares
Discretionary PTO Plan
Parental leave

US Sword Perks:
Flexible working hours
Remote-first Company
Internet Stipend for remote working
Paid Company Holidays
Free Digital Therapist for you and your family

Portugal - Sword Benefits:
Health, dental and vision Insurance
Meal Allowance
Equity Shares

Portugal - Sword Perks:
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Free Digital Therapist for your family
Snacks and Beverages
English Class

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.