Health Plan Operations Specialist
United States
Commercial – Health Plans /
Full Time /
Remote
Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
Join the fast paced field of channel operations and support throughput, project management, and events to catapult Sword into our U.S. market footprint.
What you'll be doing:
- New business development with health plans and partners;
- Lead RFP and health plan proposal workstreams;
- Manage complex behind the scenes operations and administrative GTM builds;
- Sync regularly with HP team for requests and support;
- Train internal teams on best practices and rules of engagement;
- Business development Event support and coordination;
- Build out SFDC reporting & ASO dashboards and enforce hygiene;
- Develop strategic event proposals to drive health plan stakeholdership;
- Create new efficiencies in small ASO group sales building processes;
- Engineer health plan specific collateral design in conjunction with marketing;
- Craft and refresh microsites and manage product site expectations;
- Manage health plan partnership events, trainings, and conferences;
- Facilitate health plan projects, scaling small group channels, special events, outreach, campaigns, and ad-hoc requests;
- Own and maintain internal web resources for all HP/ASO channels.
What you need to have:
- Strong organizational skills, priority management, and attention to detail;
- Ability to manage critical channels independently;
- Enthusiastic and willing to present internal and external initiatives;
- Maintain strong relationships with health plan cross functional teams;
- Communicate clearly and effective updates to broad audiences;
- CRM fluency and reporting sales performance metrics;
- Managing multiple workstreams and projects simultaneously.
What we would love to see:
- Extraordinary ability to identify and manage multiple priorities;
- Fearlessness to approach internal and external challenges;
- History in managing large projects and multi pronged strategies;
- Marketing and design experience with web and collateral;
- Health Plan or point solution partner experience.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A stimulating environment with room for creativity;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
