Junior Knowledge Management Specialist
Philippines
Customer Experience – Customer Support /
Contract /
Remote
At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.
As a Junior Knowledge Management Specialist at Swyftx, you work closely with our Digital Content Specialist to ensure our internal knowledge base, saved replies (macros), and Customer Help Center are current, accurate, and user-friendly. Your contributions will be pivotal in boosting our efficiency and elevating customer satisfaction to new heights.
Some of your key responsibilities in this role will include:
- Regularly updating and refining our internal knowledge base to ensure all information is current and comprehensive.
- Crafting and revising Help Centre articles to address user needs, ensuring clarity, and enhancing user understanding.
- Managing and updating saved replies to ensure consistency, accuracy, and efficiency in customer communications.
- Collaborating with the Customer Support and Product team to update content across automated agents, Help Centre, and other digital touchpoints.
- Engaging in continuous learning to stay ahead of product updates, industry trends, and content best practices.
To be successful you will have:
- A foundational understanding of content design, with a keen eye for detail and a passion for clarity.
- Eagerness to learn and adapt in a fast-paced environment.
- Excellent writing and editing skills, with an ability to convey complex information in an easy-to-understand manner.
- An inclination for teamwork and collaboration, capable of working harmoniously with different departments.
- A proactive approach to problem-solving, always seeking innovative solutions to enhance user understanding and engagement.
- Willingness to learn about cryptocurrency and stay updated on industry trends, new cryptocurrencies, and changes in regulations.
At Swyftx, we're not just building a diverse and dynamic environment; we're celebrating it. We value and embrace the unique experiences, qualities, and characteristics that each member of our team brings, and we're committed to cultivating an inclusive workspace where everyone feels valued, respected, and empowered to do their best work.
If you are driven by excellence, a deep commitment to integrity, and an unwavering drive to make an impact then click ‘apply now’.
We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.
