Commercial Support Administrator
Nottingham, England
Business Development – Business Development /
Full time /
On-site
Background
Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its employees of over 1,000, which includes 900 scientists, partners with global pharma, biotech and NFP organisations.
Since 2004, Sygnature Discovery has delivered over 40 novel pre-clinical and 22 clinical compounds, with its scientists named on over 170 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, fibrotic diseases and more. To find out more, please visit www.sygnaturediscovery.com.
About the role
We are looking for a highly motivated and organised individual to join our Commercial Department as a CRM Support Administrator. Reporting to the Senior CRM Manager, the role holder will implement and support a broad range of CRM support activities that the team provides to the wider company. The post holder will ensure that the Sygnature Discovery Customer Relationship Management (CRM) system is updated, accurate and best reflects our business sales forecasting.
CRM Support Administration specific responsibilities will include:
- To ensure that all enquiries and contracted work in the CRM best reflects the current business perspective.
- The role requires the CRM to be updated in real time with:
- Working closely with Business Development, Business Services, Operations and Finance.
- Generate work reports and update as appropriate for management.
- Supporting the CRM team on CRM related management and reporting.
- Update the CRM in a timely, consistent, and high-quality manner.
- Pro-actively liaise with finance, operations, legal and BD obtaining the latest information to ensure CRM is reflective of the current state of the business.
- Prepare core information to allow production of full and accurate work orders and amendments.
- Attend departmental and team meetings, champion the CRM.
- Work as part of the wider commercial team by supporting team members.
- Contribute to processes and procedures to deliver an enhanced customer journey.
- Have a high level of awareness of BD interactions with operations, legal and finance.
- Build a strong relationship with internal customers.
- Maintain relevant KPIs for accounts for which you are responsible.
- New enquiries
- Key financial milestones & FTE rates
- Project start and end dates
- Departmental resource planning schedules
- Updating proposals and existing contracted projects
To succeed in the role, you will have the following capabilities and experience:
- Excellent administrative skills, ideally within a sales environment - experience working with a CRM (Customer Relationship Management) system or database management would be advantageous.
- A keen eye for detail – able to maintain high levels of accuracy.
- Excellent communication skills and ability to build positive relationships with employees at all levels.
- Methodical and thorough - able to multi-task, organise and prioritise activities in a busy work environment.
- Able to use own initiative to solve problems and navigate obstacles which arise during the working day.
- A great team player who demonstrates a strong work ethic and a commitment to the team’s success.
- Highly computer literate, e.g. Microsoft Office, specifically excel and ideally experience working with a CRM system or database (ideally NetSuite).
Benefits
Here at Sygnature Discovery, we take pride in offering an excellent training and benefits package. As a valued employee, you will be entitled to:
- 25 days annual leave (rising with service) plus bank holidays, and buy/sell scheme
- Private Medical Insurance
- Life Insurance
- Employee Assistance Programme and mental health first aiders
- Enhanced Family Friendly Policies
- Sygnature Group Pension Scheme
- 1 paid volunteer day per year
- A host of flexible benefits to support your wellbeing and lifestyle
Why Sygnature Discovery
At Sygnature Discovery, we embody excellence in everything we do. From pioneering research to ground-breaking discoveries, we set the standard for scientific innovation. But it's collaboration that truly defines us. Across continents and disciplines, we unite to solve complex challenges, driven by a shared passion for improving lives worldwide.
We understand the importance of creating a work environment that empowers you to thrive. That’s why we have fostered a culture of collaboration and support, providing pathways for both professional and personal development. This includes a diverse range of bespoke training and development designed to accelerate both your personal and career growth.
We are committed to fostering diversity and inclusion throughout our organisation. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions. We strive to cultivate an inclusive environment where all our colleagues feel empowered to bring their true selves to work.
If you’re interested in joining a company that places people at the heart of its business, please submit your application as soon as possible as we will be interviewing on an ongoing basis.
If you have any questions or need further information, please contact the Talent Acquisition team at careers@sygnaturediscovery.com. Please do not submit your application to this email address.
For more information on life at Sygnature Discovery, visit www.sygnaturediscovery.com/careers
