Operations Manager
Cairo
Core Operations – Retail /
Full-Time /
On-site
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.
About the Role
- We are looking for an operations manager to manage daily operations of a functional workstream. The operations manager’s responsibilities include launching and optimizing processes, identifying opportunities , documenting processes , improving KPIs , making sure targets are being met and presenting to leadership on business reviews.
What You'll Do
- Overlook the day-to-day operations performance ensuring they are carried on in an appropriate, cost-effective way.
- Come up with initiatives and opportunities to improve processes , increase team effectiveness and productivity and reach business objectives.
- Project management and ensure end to end implementation of new processes and procedures.
- Identify ways and initiatives to improve cross functional collaboration, customer experiences and business excellence
- Create of policies and procedure documentations.
- Monitor, track and report on operational performance.
- Own weekly , bi-weekly or monthly reports and business reviews Presenting to the leadership team on business reviews.
- Handle escalations and heated situations in a timely and efficient manner.
- Work closely and effectively with workstream heads to achieve targets and business objectives.
- Collaborate with workstream heads to accomplish projects and new initiatives
- Closely monitor of different workstream KPIs and owning the business review with each workstream.
- Develop, implement, and monitor actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with internal and external stakes
- Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations
- Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations and processes required.
- Assist in defining the short term and long term strategy of the workstreams
- Ensure quality and efficiency are being maintained across workstreams.
- Lead, motivate, and develop high-performing teams ensuring a customer centric culture.
- Manage the enforcement of policies, create and distribute reports to leadership/stakeholders providing them with cadenced reports around business performance; crisis management , escalations and business insights.
Who You Are
- Bachelor's degree in relevant field. (Masters is a plus)
- 5+ years of experience as an operations manager or in a similar role.
- Ability to analyze and improve operational processes.
- Ability to come up with new processes and solutions.
- In depth problem solving skills and time management skills.
- Strong people management and organizational skills.
- Excellent communication skills, both written and verbal.
- Data driven problem-solving.
- Project management experience.
- People management skills
