Workshop Manager
Cairo
Production – Refurbishment /
Full-Time /
On-site
About us:
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We aim to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality, affordable cars.
About the Role:
We seek a dynamic Workshop Manager to lead our workshop operations, including body, paint, and electro/Mechanic. The ideal candidate will ensure efficient operations while maintaining high quality and customer satisfaction standards.
What You’ll Do
- Oversee the day-to-day operations of the workshop, including electro/mechanic and Body and paint.
- Set and achieve department goals and objectives, focusing on productivity, cost controls, and service quality.
- Recruit, train, motivate, counsel, and monitor the performance of all workshop staff.
- Monitor and control department performance using appropriate reports, tracking systems, and surveys.
- Foster harmony and teamwork within the department and with other departments.
- Ensure compliance with manufacturer warranty and policy procedures.
- Account for all documents, ensuring accuracy and completeness.
- Facilitate technical training for employees and recommend training as needed.
- Coordinate parts orders to ensure availability for service jobs.
- Maintain high-quality service repairs and minimize comebacks through thorough final quality inspections.
- Stay updated on new equipment and tools available and recommend purchases.
- Ensure proper care, storage, and inventory of special tools.
- Handle escalations promptly and effectively.
- Maintain a safe work environment for all employees.
Who you are
- 12+ years of related experience or equivalent combination of education and experience.
- Bachelor's degree in Engineering or equivalent
- Strong knowledge and experience in refurbishment operations
- Proven track record of leadership and management in a workshop environment.
- Experience in forecasting goals and objectives for departmental success.
- Familiarity with warranty and policy procedures.
- Ability to train and develop employees to meet performance standards.
- Excellent problem-solving skills and ability to handle customer escalations effectively.
- Experience in maintaining a safe work environment.
- Strong leadership and management skills.
- Effective communication and interpersonal skills.
- Ability to analyze data and draw valid conclusions.
- Detail-oriented with a focus on quality and efficiency.
- Ability to handle multiple tasks and prioritize effectively.
Skills:
