Head of Customer Operations
Cairo
Customer Experience – Customer Experience /
Full-Time /
On-site
About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability, and best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality and affordable cars.
About the role
We're looking for a driven Head of Customer Operations to lead our teams in delivering exceptional customer success, smooth transactions, and efficient publishing processes at Sylndr. You'll play a pivotal role in ensuring our operations are finely tuned and unwaveringly focused on the customer.
What you will do!!
- Develop and implement a comprehensive customer operations strategy aligned with Sylndr's vision and objectives.
- Enhance customer journey and touchpoints across various channels to ensure a seamless and positive experience.
- Monitor and measure customer success metrics, instilling a customer-centric culture within the organization.
- Collaborate closely with internal teams to deliver consistent and positive customer experiences.
- Define and communicate clear customer service standards and expectations.
- Implement mechanisms for capturing, analyzing, and acting upon customer feedback to drive continuous improvement initiatives.
- Serve as the advocate for the customer's voice throughout the organization
Who you are!!
- Bachelor's degree in business, marketing, or any related field.
- Proven track record of developing and implementing customer operations strategies.
- Passionate about cars with a strong understanding of customer operations principles.
- Strong analytical skills, exceptional leadership, and team management abilities.
- Excellent communication and interpersonal skills, innovative mindset, and strong project management skills.
- Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
