Operations Analyst
Cairo
Operations – Operations Excellence /
Full-Time /
On-site
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.
About the Role
- We are looking for an operations analyst to manage the daily operations of a functional work stream. You will be responsible for managing day-to-day KPIs, ensuring the correct fulfillment of operations, identifying gaps and opportunities, performing a SWOT analysis, optimizing processes, overseeing the cross-functional operations team, providing analysis and detailed reporting with recommendations, and liaising with stakeholders.
What You'll Do
- Develop, implement, and monitor actionable roadmaps for improving workflows and processes and establish and organize KPIs in line with internal and external stakes
- Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations.
- Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations and processes required.
- Assist in defining the short-term and long-term strategy of the work streams
- Ensuring quality and efficiency are being maintained across work streams.
- Lead, motivate, and develop high-performing teams, ensuring a customer-centric culture.
- Manage the enforcement of policies, create and distribute reports to leadership/stakeholders, providing them with cadenced reports around business performance, crisis management, escalations, and business insights.
Who You Are
- Bachelor's degree in relevant field
- 2-3 years of experience in a similar role.
- Ability to analyze and improve operational processes.
- Ability to come up with new processes and solutions.
- In-depth problem-solving skills and time management skills.
- Strong people management and organizational skills.
- Excellent communication skills, both written and verbal.
- Data-driven problem-solving.
- Project management experience.
- People management skills
