Customer Operations Specialist
Nasr City
Customer Experience – Customer Success /
Full-Time /
On-site
About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders.
We aim to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or buy high-quality, affordable cars seamlessly.
About the role
- The Customer Operations Specialist will be the first point of contact for our customers, making sure every interaction is smooth, helpful, and friendly. You’ll support customers in person by answering questions, guiding them through their appointments, and providing the assistance they need on the spot. Alongside customer care, you’ll also help with day-to-day administrative tasks and keep the space organized and welcoming, ensuring both customers and the team have a seamless experience.
Who you are
- Strong face-to-face communication skills
- Previous customer service experience is a plus
- Ability to multitask in a fast-paced environment
- Positive, customer-focused attitude
- High school diploma (Bachelor’s degree preferred)
- Proficient in Microsoft Office (Excel)
- Moderate English proficiency
What you'll do
- Greet and assist customers as they arrive
- Connect customers with the appropriate team members
- Provide product information and address customer inquiries
- Ensure a smooth and welcoming customer experience
Additional information
- Location: City Center Almaza, but candidates must be flexible with location
