Helpdesk (Jersey)
St Helier
Technology – Infrastructure /
Flexible /
On-site
About Us
Symmetry Investments is a global investment company with offices in Hong Kong, Singapore, London, Jersey and Cayman Islands. We have been in business since 2014 after successfully spinning off from a major New York-based hedge fund.
At Symmetry Investments, we seek to engage in intelligent risk-taking to create value for our clients, partners and employees. We derive our edge from our capacity to generate Win-Wins – in the broadest sense. Win-Win is our fundamental ethical and strategic principle. By generating Win-Wins, we can create unique solutions that reconcile perspectives that are usually seen as incompatible or opposites, and encompass the best that each side has to offer:
We integrate fixed-income arbitrage with global macro strategies in a novel way.
We invent and develop technology that focuses on the potential of human-machine integration.
We build systems where machines do what they do best, supporting people to do what people do best.
We are creating a collaborative meritocracy: a culture where individual contribution serves both personal and collective goals - and is rewarded accordingly.
We value both ownership thinking AND cooperative team spirit, self-realization AND community.
Symmetry Investments is a leading hedge fund with a strong commitment to providing exceptional financial services and investment solutions to our clients. We are seeking a highly experienced Helpdesk Specialist to join our technology team and provide top quality support for our employees and systems.
Responsibilities
- Provide first-line technical support to Symmetry staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
- Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
- Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
- Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
- Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
- Build a strong and efficient relationship with Symmetry's main Managed Services Provider
- Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
- Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
- Contribute to the continuous improvement of helpdesk processes and procedures
- Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage
Requirements
- A minimum of 3 years' experience in helpdesk or IT support roles
- Experience working in the asset management, hedge fund or investment banking industry is preferable
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
- Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
- Experience supporting remote access solutions, such as Citrix and VPN
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
- A customer-focused mindset and a dedication to providing exceptional support to our employees
What work will the successful candidate do in the first 3-6 months
- Knowledge transfer from the existing team
- Work hand-in-hand in daily support with the Helpdesk and Server and Application Support teams
- Build relationship with Symmetry's main Managed Services Provider
What to Expect from our Interview Process
Our interview process is not a cookie cutter process and changes based on the candidate. In general, you should expect:
- An introductory meeting and an aptitude assessment. The aptitude assessment is not a pass/fail test, and we do the same aptitude assessment for all candidates coming to Symmetry - so it cannot be a test of competency for a certain role. We're trying to understand what you're good at and what you're bad at, to try to form a role around your strengths and weaknesses.
- A meeting with a member of the team for an open discussion on your background, experiences and how you may fit into the team.
- A meeting with someone technical. We're not looking for everyone to be a software developer, but we do like having technical people meet candidates to see how they approach complex problems, how they can break them down and solve them, and how they learn.
- Iteration from there, based on the feedback from the interviews and any further interviews to try to figure out where you'd best fit within Symmetry and what role we can create for you.
