Software Engineer (Customer Engineer)

CA, TX, FL, AZ, NY /
Engineering /
Full Time
/ Remote
Synapse is a Banking as a Service (BaaS) provider with a clear mission, to ensure that everyone around the world has access to best-in-class financial products, regardless of their net worth. Synapse’s unified platform provides industry compliant payment, card issuance, deposit, lending, credit, investment and crypto products through simple APIs. We are the only BaaS provider that enables builders to launch feature complete deposit, credit and crypto products in weeks.

Our culture and values are simple and straightforward. We share a general concern for the well-being of others and strive to build a safe and inclusive environment for everyone. Our work style is collaborative and action-oriented. We are a team of conscientious, hard workers who also share a common sense of purpose. As we accelerate our growth, your career and opportunities will grow as well making it an exciting time to join Synapse.

What You Will Do

    • Help customers integrate Synapse products quickly and advise on scaling challenges.
    • Participate in code reviews and guide design for spec sheets and solutions.
    • Guide team members through existing solutions and provide bug fixes and minor enhancements.
    • Occasionally require guidance for technical and customer issues.
    • Collaborate with team members on priorities and technical specifications.
    • Participate in brainstorming, retrospectives, sprint planning, and team game times!
    • Improve and influence our customer’s experience by leveraging your technical skills to deliver creative solutions to difficult problems.
    • Use your technical expertise to assist customers to integrate with Synapse products by providing technical solutions and advice, and overcoming technical challenges.
    • Focus on Technical Advocacy and provide technical solutions to customers' strategic directions and challenges.
    • Actively seek and respond to feedback.
    • Identify challenges and opportunities for improvement.
    • Proactively resolve customer issues within the team.

What You Will Bring

    • Expertise in developing production apps in Python.
    • Experience architecting and delivering high-quality, reusable systems.
    • Deep understanding of software engineering best practices and concepts such as SOA, testing practices, code reviews, feature flags, etc.
    • Bachelor’s degree in Computer Science, Information Science, or Statistics is required or 2 additional years of related experience beyond the minimum required in lieu; an Advanced degree is a plus.
    • 3+ years of production, core fundamentals, and/or related professional software engineering experience.
    • Solid command of Python programming with a love for writing tests.
    • Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools.
    • Good understanding of AWS Service Experience. (IAM, Lambda, SQS, SNS, Cognito, CloudFront, API Gateway, Organizations, etc) and experience with monitoring and log aggregating frameworks such as Kafka, Logstash, Splunk, ElasticSearch, and Kibana.
    • Experience with ELK, MongoDB, Redshift, MySQL, and Redis databases is a plus but not required.
    • Participate in code reviews and guide design for spec sheets and solutions.


    • Compensation is expected to be between $127,000 - $182,000. Exact compensation may vary based on skills and location.

What We Offer

    • 💰Competitive Compensation
    • 📈Equity
    • 🍎Insurance (Medical/Dental/Vision)
    • 💚401(k) with company matching up to 4%
    • 🏝PTO & Holidays
    • ✨Life Insurance & LTD
Synapse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. Synapse provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws.