Founded in 2018, Aloware is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved a remarkable 100% year-over-year growth for the past three years. Our transformative calling and texting software caters to a diverse array of industries, primarily serving mid-market and small B2B and B2C businesses.

With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.

As a company building for remote teams, we believe in global talent. Our 100+ team members are spread over 15+ countries, and we believe that diverse backgrounds and ideas push the edge of technology forward.

We’re looking for multiple experienced CCaaS integration engineers to own and manage our contact center application’s deep integration with Twilio and other CCaaS providers (Telnyx, and Commio, to name a few). Our sophisticated telephony stack powers millions of calls monthly and you’ll be developing our power dialer, inbound calling and IVRs, queue router, task manager, intelligent voice assistants and voice transcription. As part of the core telephony team, you’ll get the opportunity to be part of a leading Twilio ISV and shape the future of cloud calling and texting.  

For this position, you must have direct experience building a calling stack on top of Twilio or similar CPaaS vendors, you have defined multi-layer IVRs, created task-based routing schemes, and dealt with call queueing and distribution. You’ll be working hand in hand with our top tier engineers who have years of experience on Twilio.

This role empowers you to thrive in a creative, fast-paced engineering environment focused on delivering cutting-edge features and repurposing old ones. As an Aloware software engineer, you’d be working under the leadership of our CTO/co-founder and contributing to our code base within your designated product pod. Your path to promotion goes thru your work on exciting new scaling problems, delivering net new functionality, and becoming a senior engineer or a team lead.

1. Coding and Development:

• Develop and deliver complete user stories or bug fixes, as outlined by PMs/Product Owners.

• Write clean, efficient, testable, and maintainable code tailored to each user story.

2. Quality Assurance:

• Conduct comprehensive unit testing to ensure code quality.

• Ensure each piece of code is thoroughly tested to maintain high standards.

3. Peer Interaction and Code Review:

• Actively participate in peer code reviews to enhance code quality and learning.

• Provide support and assistance to other team members, especially in areas of expertise.

• Help others with questions, issues, and challenges, promoting a team-oriented environment.

4. Documentation:

• Write and maintain technical documentation, highlighting its importance.

• Inform about new or updated dependencies, create deployment manuals, and produce instructional videos for new tasks.

5. Path to Promotion - Innovation and Problem-Solving:

• Encourage generating creative ideas and innovative approaches to problem-solving.

• Show leadership in tackling complex challenges and contributing unique solutions.

• Demonstrate an ability to think outside the box, leading to improvements in processes or products.

• Act as a mentor or guide for less experienced team members, fostering a culture of learning and growth.

• 5+ years experience as a software engineer working on a VueJS/PHP/MySQL/AWS stack, we’re open to NodeJS and Python but our application is written in PHP/Laravel and VueJS.

• 2+ years experience integrating and implementing platforms through REST API framework, with big players including CPaaS Providers (Twilio), major CRMs (HubSpot, Zendesk, Salesforce), Billing providers (Chargebee, Stripe), and others.

• Experience working in the API layer with security, logging, throttling, and modifying requests and responses.

• Demonstrated experience working with VueJS or React is a must-have for this position. All our software engineers touch our UI at one point or another.

• Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.

• Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.