Vice President of Service
Dallas
Client – SDLG (Shandong Lingong Construction Machinery) /
Full-time /
On-site
Job Summary
We are seeking a highly skilled and experienced Vice President of Service to join our team. The ideal candidate will have a proven track record of managing and overseeing service operations, as well as experience working with senior leadership personnel. The Vice President of service for SDLG North America LLC is responsible for leading and executing all aspects within the service, warranty, parts. Lead a team by driving strategy, tactics, and developing the talent and managing the performance of these areas. In addition, this individual will work closely with the other SDLG leadership teams (global, functional, and executive) to ensure optimal and harmonious performance.Key
Relationships
Report to President of SDLG North America LLC
Other relationship:
SDLG Global Leadership, Executive Leadership Team at SDLG North America LLC, Dealers, Customers, Local Community
Responsibilities:
Manage and oversee the service operations of the company.
Develop parts warehouse and strategies to support sales and improve customer satisfaction.
Develop and implement strategies to improve customer satisfaction andretention.
Ensure that all employees are trained to provide high-quality service to customers.
Oversee the development and implementation of service policies and procedures.
Work closely with other executives to develop and implement business strategies.Meet with company executives to develop business strategies and oversee department projects or initiatives.
Relay information about business objectives or company policy changes to department directors or managers.
Develops and deploys robust operating structures, tools and processes that support and optimize meeting market and customer needs, delivering valuable services and support, and maximizing operating efficiencies. Maintains open communications with leadership of SDLG in other regions as well as globally to maximize synergies and opportunities for responsible area. Ensures that ethical standards and SDLG values are established and maintained within the organization.
Qualifications:
Bachelor’s degree in Business Administration or a related field.
10+ years of experience in service operations, with at least 5 years in a management role.
Proven track record of developing and implementing successful service strategies.
Strong leadership and team management skills.
Strong leadership, interpersonal and organizational skills with demonstrated capability of effectively supervising a remote team Excellent communication and interpersonal skills.
Ability to work strategically and collaboratively across departments
Ability to analyze data and make informed decisions.
Curious in nature and always looking to question, learn, and look for better ways to do things
Ability to travel; domestic and international frequentlyTravel Required: up to 70%.
