Care Ops Senior Associate – Network Navigation
United States
Business Operations – Operations /
Full Time /
Remote
About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.
The Role
The Care Operations Senior Associate works closely with our care teams, patients and their families to ensure access to clinical and non-clinical services identified by our teams. The ideal candidate is excited about the idea of working closely with our provider and payer partners to figure out the best referral options for our patients using our AI-enabled platform. You are motivated by piecing together the puzzle of national and local options in order to meet the needs of patients across the country.
Job Duties – What you’ll be doing
- Research, develop and improve referral tools.
- Collaborate with insurers to verify benefits and obtain pre-authorizations for condition-specific diagnostic procedures and treatments, and support patients in navigating barriers / coverage and disputes.
- Coordinate scheduling of appointments as necessary.
- Maintain necessary documentation, comprehensive records of patient interactions and provide guidance in the development of SOPs / technology support to streamline services as we scale.
Requirements – What we look for in you
- 2+ years of experience in patient navigation, insurance coordination, or case management in a healthcare setting; preferred experience in neurology, radiology or infusion settings.
- Understanding of healthcare insurance systems, especially for complex, long-term treatments.
- Strong communication skills with the ability to explain complex medical and insurance information in an empathetic, patient-friendly manner.
- Passion for patient advocacy with a problem-solving mindset, focusing on overcoming challenges to accessing care.
- Ability to work effectively both independently and as part of a multidisciplinary team, including neurologists, health systems, independent providers, and insurers.
We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
- Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
- Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity. We are energized by the importance of our mission, and bias toward action.
Benefits for full-time employees
- Remote-first design with work from home stipend
- Competitive compensation with an annual bonus opportunity
- 401(k) with matching contribution from day 1
- Medical, Dental and Vision coverage for you and your family
- Life insurance and Disability
- Generous sick leave and paid time off
- Fast growth company with opportunities to progress in your career
$58,000 - $68,000 a year
Salary Range
Depending on your work location, skills and experience, the target annual salary for this position can range as detailed above.
Travel Expectations
This role would be expected to travel <10% to attend company gatherings, primarily in Chicago
