Customer Solutions Engineer
Raleigh
Customer Success – CS /
Regular - Full Time /
On-site
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
- Support customers as a technical resource on the Sysdig Platform, reporting to the Sr. Director of Customer Success.
- Build relationships with customer teams and technical users
- Help align Sysdig capabilities with customer use cases and goals
- Help with deployment, configuration, and operational best practices
- Participate in workshops to promote product adoption and usage
- Share customer feedback to inform product improvements
- Collaborate with Sales, Support, and Services to deliver a seamless customer experience
What you will bring with you
- 1+ years of experience with Kubernetes (on-prem or cloud)
- Knowledge of container image management and optimization
- Familiarity with cloud-native platforms, DevSecOps, or automation tools
- Basic scripting and API usage skills
- Experience solving problems with a desire to grow in troubleshooting complex systems
- Exposure to working with customers and project coordination
- Bonus: Understanding of Prometheus, time series metrics, or monitoring best practices
What we look for
- 2–4 years in a technical, customer-facing role (e.g., Support Engineer, DevOps, Junior TAM/CSE)
- Experience with Linux, Kubernetes, Helm, Terraform, and major cloud platforms
- Familiarity with Prometheus, PromQL, and container/cloud security practices
- One or more Kubernetes certifications (CKA, CKAD, CKS)
- Consulting skills
- Collaborative technologists
- Bonus: Experience with Sysdig or Falco
- Fluent in English.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
The U.S. annual salary range for this full-time position is between $117,000 and $153,300 USD/year USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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