Escalation Manager, Critical Accounts Program

Milan
Support – SUPPORT ENGINEER /
Regular - Full Time /
On-site
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are continually innovating and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams. 

And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years. 

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?





What you will do

    • Serve as the primary escalation point for critical account issues, coordinating with internal teams to resolve problems swiftly and effectively.
    • Develop and implement comprehensive account plans and risk mitigation strategies to prevent customer churn and to turn around at-risk accounts.
    • Regularly report to executive leadership on the status of critical accounts, including progress, risks, and achievements.

What you will bring with you

    • Track record of managing and nurturing relationships with high-value customers, particularly in a technology or SaaS environment.
    • Skilled in crafting detailed project plans, including defining project scope, objectives, timelines, resource allocation, and risk management strategies.
    • Proficient in cross-functional coordination to drive consensus and action plans for critical account initiatives.

What we look for

    • Familiarity with cloud security standards, cloud technologies, and cloud infrastructure; demonstrating a clear understanding of how to navigate and mitigate risks associated with cloud computing.
    • Analytical and problem-solving abilities to identify risks, analyze data, and create effective solutions for complex customer issues.
    • Adaptability and resilience, with the ability to navigate change, manage stress, and maintain composure in challenging situations.

Why work at Sysdig?

    • We’re a well-funded, fast-growing company that has a large enterprise customer base.
    • We have a pragmatic and transparent culture from the CEO down.
    • We are leading the cloud security market.
    • Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists and developers.

When you join Sysdig, you can expect:

    • Competitive compensation, including equity opportunities.
    • An international culture with employees in more than 40 countries.
    • Flexible work arrangements.
    • Mental well-being support for you and your family; company-wide recharge days.
    • Career growth and development opportunities.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.

Please note that some of our Hiring Managers are globally distributed, an English version of your CV will be highly appreciated. 

Sysdig values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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