RESPONSIBILITIES

• Monitors surveillance equipment.
• Inspects buildings, equipment, and monitors access points.
• Reports and assists with escalation duties related to major problems impacting business, or site outages.
• Ensures all established policies and procedures are maintained and followed.
• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.
• Responsible for monitoring of the property and access control.
• May be required to control traffic by directing drivers and enforces parking regulations.
• Reports atypical situations to management.
• Escalates all emergency, fire and safety hazards.
• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.
• Monitors and controls the building's life safety system and central access control systems.
• Provides escort for guests, visitors, and contractors as required.
• Provides insight to improve all department procedures to increase efficiencies and service levels.
• Assesses monitoring faults and prioritizes and escalates accordingly.
• Informs violators of policy and procedures.
• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
• Maintains organization's stability and reputation by complying with legal requirements
• Ensures work, assignments and projects successfully meets assigned deadlines.
• May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary.
• Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup.
• Other tasks assigned to you by the Security Manager and/or reporting manager. 

EDUCATION AND EXPERIENCE

• High School / GED
• At least 18 years of age.
• At least 3 years prior experience in customer service, with a solid, stable work history is required. Demonstrated experience working well under pressure with a proactive approach to unusual occurrences.
• Three or more years as an access control specialist, security officer, prior military or law enforcement officer preferred.
• Data center operations or telecommunications experience, a technical understanding of the components of the data center or network operations and a demonstrated ability to quickly assimilate technical data, methods and procedures.
• Proficient with Windows-based computer applications.

• Knowledge and understanding of basic access control systems functions.
• Ability to provide support in emergency and crisis situations efficiently and effectively.
• A good understanding of all applicable rule’s laws, codes, regulations and ordinances in performing access control responsibilities.
• Ability to assess and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.
• Good organizational, analytical, and communication skills, with strong attention to detail.
• Ability to work autonomously/independently, with moderate supervision and oversight.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints. Ability to comprehend, analyze, and interpret complex project documents.
• Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints.
• Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public.
• Ability to manage projects effectively.
• Strong customer service orientation and able to build customer relationships by building trust.
• Solid work ethic and integrity, able to work effectively and be self-directed.