Site Services Technician (NETH)
Amsterdam
T5 Services – T5 Facilities Management /
Full Time /
On-site
The Site Services Technician (SST) is responsible for physical installation and deinstallation of IT equipment, network cabling and power whips in the data hall, remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.
Responsibilities
- Perform power cycles, physical equipment, and cabling inspections
- Receive, review, and install IT hardware components as directed
- Swap out failed components as directed
- Install, terminate, test, and troubleshoot cabling. Single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.
- Properly label, comb, and bundle cables in accordance with T5FM and customer standards.
- Upgrade or replace IT hardware components (server, device, or network) as directed
- Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
- Remove and de-commission hardware as directed
- Handle storage media
- Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
- Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
- Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
- Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
- Receive, assess and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
- Carry out daily checks of the data halls, keeping records of your findings
- Ensure that all records are updated in applicable tools and systems following any changes made
- Receive and track inventory for maintenance purposes
- Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
- Follow T5 data center corporate policies and procedures
- Adhere to all federal, state, and local safety laws
- Complete other such duties consistent with your role as you may be assigned by T5FM or customer management
Education or Equivalent Experience
- Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5+ years’ experience in IT, preferred
- Extensive knowledge of IT infrastructure, technologies, and data hall management
- 2+ years’ experience with data center IT hardware, infrastructure, and cabling
- Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e., DXT1800)
