Critical Services Technician (IA)
Des Moines, IA
T5 Services – T5 Facilities Management /
Full Time /
On-site
The Critical Services Technician (CST) is responsible for all aspects of data center operations throughout the year. They will participate in an unwavering attitude and commitment to safety and reliability within the Data Center. The CST will drive continual improvements to the operational excellence of the data center by adhering to company standards and industry best practices. They will have a mindset of ongoing learning and development and will pass Level I training within 60 days of employment, and Level II training modules within 6 months of employment.
Responsibilities
- Operate and maintain critical and non-critical data center infrastructure, equipment, and systems
- Work with a team of CSTs to deliver total availability (100% uptime) while minimizing risks
- Monitor power, cooling capacity, and environmental conditions within the data halls
- Utilize a Computerized Maintenance Management System (CMMS) as a tool to manage all planned and unplanned data center work
- Perform preventive maintenance on data center electrical and mechanical equipment
- Participate in the development, review, audit, and execution of operating procedures
- Resolve all electrical and mechanical issues within the Data Center quickly while minimizing risk and properly communicate issues to the appropriate chain of command
- Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery
- Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution
- Assist with planning on all corrective issues
- Maintain accurate facility data including, rounds, PM work orders, change management, etc.
- Maintain strict adherence to change control activities
- Manage assigned workflow tasks to provide timely turnaround
- Escort and work effectively with outside contractors, ensure they are abiding by critical facility work rules
- Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep
- Follow T5 data center corporate policies and procedures
- Participate in facility training programs on a regular basis
- Participate in construction and commissioning, as directed by the Ops Manager
- Work shifts to support 24x7 data center operation, and have flexibility in work hours to cover other shifts
- Adhere to all relevant Danish safety laws
- Complete other such duties consistent with your role as you may be assigned by T5FM management
Education or Equivalent Experience
- Prior technical school training, preferred
- 1-3+ years’ experience in Mission Critical Environments, preferred
- Electrical or mechanical license, preferred
