Critical Facilities Technician (NC)
Kings Mountain, NC
T5 Services – T5 Facilities Management /
Full Time /
On-site
The Critical Facilities Technician (CFT) is responsible for all aspects of data center operations related to critical and non-critical infrastructure, equipment, and systems. They will participate in an unwavering attitude and commitment to safety and reliability within the Data Center. The CFT will drive continual improvements to the operational excellence of the data center by adhering to company standards and industry best practices. They will have a mindset of ongoing learning and development. Any resource who has not completed Level I training within 30 days of employment, and Level II training within 60 days of employment, will not be allowed to work on shift by themselves without a resource that has completed both Level I and II training.
Responsibilities
- Operate and maintain critical and non-critical data center infrastructure, equipment, and systems
- Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks
- Monitor power, cooling capacity, and environmental conditions within the data halls
- Utilize a Computerized Maintenance Management System (CMMS) as a tool to manage all planned and unplanned data center work
- Perform preventive maintenance on data center electrical and mechanical equipment
- Assist with the development, revision, and execution of approximately 200 operating procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement
- Assist with the development of Data Center standards and policies when necessary
- Resolve all electrical and mechanical issues within the Data Center quickly while minimizing risk and properly communicate issues to the appropriate chain of command
- Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery
- Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution
- Assist with planning on all corrective issues
- Assist and/or complete physical and logical installations of T5 services
- Maintain accurate facility data including, rounds, PM work orders, change management, etc.
- Maintain strict adherence to change control activities
- Manage assigned workflow tasks in order to provide timely turnaround
- Escort and work effectively with outside contractors, ensure they are abiding by critical facility work rules
- Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep
- Follow T5 data center corporate policies and procedures
- Participate in facility training programs on a regular basis
- Assist in facility operations, as required
- Participate in construction and commissioning, as directed by the CFM
- Work shifts to support 24×7 data center operation, and have flexibility in work hours to cover other shifts
- On call emergency support as required
- Adhere to all federal and local safety laws
- Complete other such duties consistent with your role as you may be assigned by T5FM management
Education or Equivalent Experience
- High school degree, required
- Prior military or technical school training, preferred
- 1-3+ years’ experience in Mission Critical Environments, preferred
- Electrical or mechanical licensure, preferred
