Customer Success Manager: Latin America

Latin America
BUSINESS
Full-time
Tachyus delivers the leading prescriptive analytics platform to oil and gas producers. Our customers include many of the largest companies and state-owned entities on the planet with whom we have complex high-value relationships. We need a Customer Success Manager to ensure that our Latin America customers are delighted working with Tachyus so that they renew deals worth tens of millions or more to Tachyus.

The right candidate will bring experience managing accounts with NOC executives and a deep network of existing contacts across Latin America to call upon. Tachyus Customer Success Managers work with our customer success petrotechnical and IT experts to maximize the happiness of existing customers, ensure renewals, and achieve successful upsells. The right hire will manage key customer relationships and aggressively grow Tachyus’ deployment footprint in Latin America.

We are looking for someone who will primarily represent Tachyus to customers in Colombia, Argentina, Mexico, and Brazil.

Responsibilities

    • Identify and grow opportunities within assigned oil and gas producers and collaborate with Tachyus business development to extend our solutions footprint (more solutions to more assets)
    • Convert field trial contracts into initial sales contracts
    • Renew enterprise-wide deals with existing customers
    • Ensure continued rapid revenue growth for Tachyus in Latin America
    • Operate as the lead point of contact for any and all matters specific to Tachyus customers once the solutions are deployed
    • Build and maintain strong, long-lasting customer relationships
    • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
    • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Obtain referrals from customers to increase the portfolio of Tachyus success stories
    • Forecast and track key account metrics
    • Assist with high severity requests or issue escalations as needed

Requirements

    • Extensive existing oil and gas domain experience as a service provider
    • Proven track record implementing software solutions for major enterprise accounts
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
    • Excellent listening, negotiation and presentation skills
    • Excellent verbal and written communications skills
    • Curiosity to build and define new ways of doing business as an early member of a startup customer success engineering team
    • Willingness to regularly travel between Colombia, Argentina, Mexico and Brazil
    • Fluency in Spanish

Extras

    • Experience with software production management systems
    • Experience writing software or analyzing data
    • Business development experience
    • At least a masters in petroleum engineering and/or computer science