IT Support Analyst
Mexico City
Technology /
Full-time /
Hybrid
About Tala
Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!
The successful IT Support Engineer at Tala will have just as much interpersonal and communication skills as they have technical prowess. This role requires an energized self-starter who is interested in the latest technology and security trends, and who thrives in a collaborative global environment across multiple functional teams. A strong sense of personal responsibility and accountability is a must. Experience working with both macOS and Windows is required. Some Google Workspace experience, group policy management, telephony networking, and an understanding of Mobile Device Management (MDM) are major pluses. Finally, comfortability with working in IT ticketing systems, and generating (and updating!) documentation will be an important factor for an engaged IT Support Engineer.
What You’ll Do
- IT ticket resolutions within reasonable and established timeframes.
- Successful completion of new-hire onboarding with each new hire, as determined by the local People Business Partner.
- Successfully completing decommissioning of departure accounts and hardware.
- Regular discourse with the global IT team as it relates to ongoing issues, with emphasis on recommendations for improvements.
- Participation in documentation of new or updated IT policies and procedures.
- Supporting Telephony/Auto-Dialer needs and initiatives in call center operations
What You’ll Need
- Strong interpersonal skills, with the ability to communicate complicated technical information in a clear, concise, and simplified manner.
- 2-3 years of IT support experience.
- Deep sense of personal responsibility and accountability.
- Knowledge of modern information security practices and following the latest technology trends.
- Equally comfortable and knowledgeable with both macOS and Windows operating systems.
- Solid comprehension of group-based policy management.
- Comfortable working with and managing the Google productivity suite.
- Understanding of Mobile Device Management (MDM) specifications and common uses.
- Familiarity working within IT ticketing systems to provide support.
- Focus on creating and updating documentation when needed.
- Basic knowledge of telephony networking/practices (VoIP, SIP).
- Fluent in Spanish and English
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
