Content and Community Associate

Manila /
Brand & Communications /
Full-time
About Tala

Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for four years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 6 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. 

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!

Tala is a financial technology company on a mission to enable and accelerate financial health for all. Tala is  looking for a passionate, data-driven and customer-centric Content & Community Associate to join us in our mission.

The Content & Community Associate will be part of the Philippine Marketing Team driving customer retention marketing, engagement tactics, campaign planning, acquisition, and execution. Highly creative, strategic, and customer-centric - the successful candidate, together with the rest of the team, will seek to improve upon our key KPIs by retaining and engaging with both potential and existing customers across multiple channels.

The Content & Community Associate will:

    • Drive local content marketing and Tala Community initiatives in close collaboration with the Global Brand & Community Manager and the Global Social Media Lead
    • Measure the success and/or failure of both small and large scale content initiatives through performance metrics tools (Google Analytics, Facebook Insights, and others)
    • Create and ensure regular cadence of relevant, high quality content to improve engagement and reach of Tala’s owned channels
    • Work cross-functionally with Customer Experience, Collections, and Research to uncover valuable insights that can inspire the creation of content that aims to improve the overall Tala experience for customers
    • Contribute in designing exciting, innovative campaigns targeted at Filipino customers
    • Engage and activate both online and offline initiatives aimed at improving engagement within the Tala Community space
    • Stay atop market landscape, creative, and technological trends and make recommendations on new content marketing strategies

What you'll need:

    • Graduate of a Bachelor’s Degree with 1-2 years experience in Marketing/Advertising with demonstrated experience in content creation and community management
    • Ability express and translate creative ideas through copy in both Filipino and English
    • Familiarity with Google Analytics, Facebook Insights, or other web analytics toolsIs able to craft valuable insights and actionable recommendations coming from performance metrics
    • Strong organizational and project management skills, including campaign planning, coordinating activities with various team members and flexibly adapting to changes.
    • Comfortable working in a fast paced, dynamic environment with distributed teams
    • Self-starter, solution-oriented, and can-do attitude
    • Customer-centric with empathy towards the mission of improving the lives of low- to middle-income financially unbanked Filipinos.
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.