Customer Success Manager

Remote /
Customer Experience /
Remote
About Us: TalentWall is a first of its kind Hiring Management Platform. Integrating with your ATS to bring efficiency, predictability, and easy access to data across your whole recruiting function. Our visual candidate management and beautiful, automated analytics dashboards are revolutionizing hiring practices. We’re helping some of the fastest growing companies in the world, including Stripe, Miro, Roblox, Discord, GoDaddy, Cloudflare, and Better.com, save time and hire smarter.

We are a team of 13, venture backed, capital efficient, and fully remote.

Who We Are Looking For: TalentWall is growing it's small, but mighty, customer success team. As one of our first customer success hires, you will be the main point of contact for our customers. Together with customer support you will shape how we help and enable customers ranging from small startups to public companies.

What You'll Do:

    • You come ready to dive into the recruiting industry and learn how TalentWall serves our customers
    • You will quickly become a TalentWall super user - helping customers optimize their use of our platform
    • You connect easily, build trust & develop lasting relationships with our customers
    • You are detail oriented and a strong verbal and written communicator
    • You can distill customer feedback in a way that keeps the entire company in touch with our customer's experience and that will help us shape our product roadmap
    • You have a high level of empathy for our customers - their pain is our pain
    • You support the greater TalentWall team by bringing the customer experience to conversations to always improve our processes and product
    • You are the constant advocate and voice of our customer

Requirements:

    • 3+ years of SaaS customer success experience (REQUIRED)
    • You've previously grown with a small CSM function at a scaling SaaS startup
    • You are a self-starter and able to drive your work to completion without a lot of oversight
    • You might have previous experience in Talent Acquisition

Benefits:

    • Competitive compensation
    • Generous Vacation and Parental Leave
    • Company sponsored health insurance
    • 401(k) plan with employer match
    • Remote work (United States)
While the above qualifications are a good starting point, we understand that no candidate is perfectly qualified for any job and believe that diversity of background and thought makes for an extraordinary team. As well as the qualifications listed on your resume, we believe that the ideal candidate is excited to join a fully remote team that's working to revolutionize hiring. We want you to love what you do and who you work for, and we encourage you to apply even if your experience doesn't align perfectly to what is listed above.